Privacy Policy

Last updated: July 2026

This policy explains how Jay fooDs collects, uses and protects information when you browse our website, place an order or contact us.

Information we collect

When you order, we may collect your name, telephone number, email address, delivery address, region, order details and notes. When you contact us, we collect the information you provide in the contact form. We also process basic technical information needed to operate and secure the website.

Payments

Payments are handled through Paystack. We send Paystack your email address, order reference and payable amount to start checkout. Jay fooDs does not receive or store your full card, bank or mobile-money credentials. Paystack processes payment information under its own privacy terms.

How we use information

We use information to fulfil and deliver orders, confirm payments, provide order updates, respond to enquiries, prevent fraud, maintain business records and improve our products and service.

Sharing

We share information only where needed with service providers involved in payments, communications, website hosting and delivery, or where disclosure is required to protect rights, prevent harm or comply with a lawful request. We do not sell personal information.

Email communications

We may send transactional messages such as order receipts, payment confirmations and order-status updates. These messages are necessary to service your order and are not promotional subscriptions.

Retention and security

We retain information only as long as reasonably necessary for orders, customer support, accounting, dispute handling and legal obligations. We use access controls, encrypted secrets and other reasonable safeguards, but no online system can guarantee absolute security.

Your choices

You may ask us to correct or delete eligible personal information, subject to records we must retain. Contact us using the details on our website. We may need to verify your identity before completing a request.

Changes

We may update this policy when our services or practices change. The date above shows the latest revision.

Contact

For privacy questions, use the contact form or call +233 24 632 8461.